Ultimate Policies

Guest Survey & Feedback

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OUR COMMITMENT TO EXCELLENT QUALITY

CUSTOMER SERVICE

 

Thank you for taking the time to complete this short survey to help us deliver the level of customer service, you our guest, deserves during your time spent with our Ultimate team. This survey is confidential, and will be viewed only by management. No individual will be identified, and your confidential survey input will be used as a valuable tool in ongoing training to better our ongoing commitment to excellent customer service.
 

 

Name  
Date of Appointment  
Technician/Technicians
     
 

      Excellent

   Poor

Rate your level of greeting upon arrival at the Ultimate Salon & Spa 

1

2

3

4

5

Rate your satisfaction with your salon/spa technician in the following areas:

  

Level of professionalism

1

2

3

4

5

Did your technician meet your expectations 

1

2

3

4

5

Product knowledge and at home recommendations  

1

2

3

4

5

Amount of time spent on communication covering schedule service/services 

1

2

3

4

5

Explanation of our “Ultimate Referral Program” was provided      

1

2

3

4

5
           

Rate your comfort in the atmosphere in which your service was provided   

1

2

3

4

5

Based on your experience with us during your scheduled service/services, would you refer a friend? (select one)

 Definitely Probably Not Sure Probably Not Definitely No
Is there anything we could do to that would improve our customer satisfaction?   (select one) Yes   No
IF yes, please explain

Thank you for completing this survey. You will be emailed a gift as our way of saying thanks for assisting us with becoming the best we can possibly for you and others, our “Ultimate Guests”.

 

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